Privacy Policy — WholeCare Hospital Bauchi
Effective Date: [13th August, 2026]
Last Updated: [13th August, 2026]
WholeCare Hospital Bauchi (“WholeCare Hospital”, “we”, “us”, or “our”) respects the privacy of our patients, visitors, website users, staff, and other individuals whose personal information we process.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our hospital, use our website, contact us, book an appointment, request a consultation, or use our medical and laboratory services.
This policy is designed with reference to the Nigeria Data Protection Act (NDP Act) 2023, which regulates the processing of personal data in Nigeria and recognises health information as sensitive personal data.
1. Information We Collect
Depending on your interaction with WholeCare Hospital Bauchi, we may collect:
Personal Information
- Full name
- Date of birth and age
- Gender
- Residential or contact address
- Telephone number
- Email address
- Emergency contact information
- Identification information where required
Medical and Health Information
When you receive healthcare services from us, we may collect information such as:
- Medical history
- Presenting complaints and symptoms
- Diagnosis and treatment information
- Laboratory and diagnostic results
- Medication and prescription information
- Surgical and procedure records
- Allergies and other relevant clinical information
- Other information necessary for your healthcare
Health information is treated as sensitive personal data under Nigerian data-protection law.
Website and Communication Information
When you use our website or contact us electronically, we may collect information such as:
- Information submitted through contact or appointment forms
- Messages and enquiries
- Website usage information
- Device or browser information
- Cookies and similar technologies, where applicable
2. How We Use Your Information
WholeCare Hospital Bauchi may process your personal information for purposes including:
- Providing medical, surgical and laboratory services
- Registering and managing patients
- Scheduling appointments and consultations
- Conducting laboratory and diagnostic investigations
- Maintaining accurate medical records
- Communicating with patients regarding their healthcare
- Processing payments and administrative matters
- Responding to enquiries and requests
- Improving our healthcare services
- Meeting legal, regulatory and professional obligations
- Protecting the safety and security of patients, staff and visitors
- Managing and securing our website and information systems
We aim to collect information that is adequate, relevant and limited to what is necessary for the purpose for which it is processed, consistent with recognised Nigerian data-protection principles.
3. Confidentiality of Medical Information
We understand that medical information is highly private.
WholeCare Hospital Bauchi will take reasonable steps to keep patient information confidential and will only disclose it where there is an appropriate legal, professional, medical or operational basis to do so.
Information may be shared with healthcare professionals involved in your care where necessary for providing appropriate treatment.
We may also disclose information where required or permitted by applicable law, regulation, court order, or legitimate healthcare and safety requirements.
4. Sharing Your Information
We do not sell your personal or medical information.
Where necessary, information may be shared with appropriate third parties, such as:
- Healthcare professionals involved in your treatment
- Diagnostic or laboratory service providers
- Pharmacies or other healthcare providers where necessary for your care
- Insurance or health-management organisations where applicable
- Payment service providers
- Information-technology and service providers assisting us with our operations
- Government or regulatory authorities where legally required
Where third-party service providers process personal information on our behalf, we expect appropriate confidentiality and security measures to be maintained.
5. Your Privacy Rights
Subject to applicable law and relevant limitations, you may have rights concerning your personal data, including rights to:
- Know how your personal information is being processed
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request information about certain disclosures or processing activities
- Seek appropriate remedies where your data-protection rights have been violated
The NDP Act provides protections for data subjects and establishes the Nigeria Data Protection Commission (NDPC) as Nigeria’s data-protection authority.
6. Consent
Where consent is the appropriate legal basis for processing your information, you may give or withdraw your consent as permitted by law.
Withdrawal of consent will not necessarily affect processing that was already lawfully carried out before the withdrawal or processing that we are otherwise legally permitted or required to undertake.
7. Protection of Your Information
WholeCare Hospital Bauchi takes reasonable technical, administrative and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss or theft
- Alteration
- Accidental destruction
- Unlawful processing
- Other security incidents
The NDP Act requires appropriate safeguards for the security of personal data, including protection against unauthorised or unlawful processing, loss, destruction and damage.
However, no electronic or physical information system can be guaranteed to be completely secure.
8. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide healthcare, maintain appropriate medical records, comply with legal and regulatory obligations, resolve disputes, and protect our legitimate interests.
When information is no longer required, we will take reasonable steps to securely dispose of, delete, or anonymise it where appropriate.
9. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, security, performance and, where applicable, analytics.
You may be able to control cookies through your browser settings. Certain cookies may be necessary for the proper functioning of parts of the website.
10. Children’s Information
Healthcare services may involve the processing of information relating to children.
Where a patient is a child or otherwise unable to exercise applicable privacy rights independently, we may work with a parent, guardian, or other legally authorised representative as required by applicable law.
We take additional care when processing information relating to vulnerable individuals.
11. Medical and Online Consultations
If you use our online enquiry, appointment or consultation services, information you provide may be used to assess your request, arrange appropriate healthcare services and communicate with you.
Online communication should not be used for medical emergencies. Patients experiencing a medical emergency should seek immediate emergency medical attention.
12. Third-Party Websites
Our website may contain links to external websites or services.
WholeCare Hospital Bauchi is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.
13. Data Breaches
If a personal-data security incident occurs, WholeCare Hospital Bauchi will take appropriate steps to investigate, contain and address the incident and make any notifications required by applicable law.
The Nigeria Data Protection Commission provides mechanisms for data-protection and privacy-violation reporting.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or data-protection practices.
The updated version will be published on our website with the relevant “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is being handled, please contact us through our official communication channels:
WholeCare Hospital Bauchi
Address: Church Street, Rafin Zurfi, Near Dunamis Church, Bauchi, Bauchi State, Nigeria
Email: wholecarehospitalbauchi@gmail.com
Website: wholecarehospital.com
Telephone: +234 806 487 003
WhatsApp: +234 806 487 8003
WholeCare Hospital Bauchi – Health Information Disclaimer
The health information and articles published on the WholeCare Hospital Bauchi website are provided for general educational and informational purposes only. They are intended to help readers better understand health conditions, symptoms, medical procedures, treatments, prevention, and general healthcare matters.
The information provided does not constitute medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional. Every individual is different, and medical conditions may present differently from person to person. Information that may be appropriate for one person may not be appropriate for another.
Readers should not rely solely on information published on this website to diagnose or treat a medical condition or to make decisions about medications, surgery, tests, or other forms of medical care. Always seek advice from a qualified doctor or other appropriate healthcare professional regarding your specific symptoms, condition, or healthcare needs.
Emergency Medical Care
Do not use the information on this website to delay seeking urgent or emergency medical care. If you or someone else is experiencing a medical emergency, seek immediate medical attention or contact an appropriate emergency medical service.
Accuracy and Updates
WholeCare Hospital Bauchi makes reasonable efforts to provide useful and accurate health information. However, medical knowledge, guidelines, treatments, and recommendations can change over time. We do not guarantee that every article is complete, current, or applicable to every individual situation.
No Doctor–Patient Relationship
Reading, accessing, or interacting with health information on this website does not create a doctor–patient relationship between you and WholeCare Hospital Bauchi or any healthcare professional associated with the hospital.
Professional Consultation
For personalised medical assessment, diagnosis, treatment, or professional advice, we encourage you to consult a qualified healthcare professional. Where appropriate, you may contact or visit WholeCare Hospital Bauchi to discuss your healthcare needs with our medical team.
WholeCare Hospital Bauchi is committed to providing reliable health information while encouraging patients and readers to seek appropriate professional medical care for their individual healthcare needs.